Frequently Asked Questions

As a chocolate company, sweet matters to us. We just choose to make our sweet happen with all natural monk fruit instead of added sugar 🍫

Monk fruit (also known as Luo Han Guo) is a plant-based sweetener that is a low glycemic plant which is FDA approved as a sugar alternative🌱🌈

Additionally, ChocZero will never use sugar alcohols as an ingredient. Unlike other low sugar and sugar-free brands, we do not have artificial sweeteners. Our innovative sugar substitute creates a no added sugar experience like no other through monk fruit. We do not use maltitol, erythritol, or xylitol.

Medical and Legal Disclaimer

We are not medical professionals and encourage you to always consult a doctor about your dietary needs if you have a medical condition. While there is growing evidence that soluble fiber can be helpful to manage insulin responses (source 1, source 2, source 3), everyone is metabolically different: be sure to monitor readings and follow your doctor's recommendations if you have a serious condition. Our product is not intended to diagnose, treat, cure, or prevent any
disease.

In the event that you try our product and find it doesn't fit in your diet, reach out to our support team and we’ll make it right through our 100% Happiness Policy.

Yes, ChocZero products are keto friendly! Every ingredient is chosen to fit the keto approved ingredients and be under 5g of net carbohydrates per serving with no added sugars.

ChocZero’s creative and product design team is led by Rhea Monique who lost over 150lbs on the keto diet over several years. From the beginning, our product development has been centered on making no added sugar products with tasty ingredients 😋 Where others turn to erythritol or maltitol in their sweeteners, we instead use monk fruit and prebiotic fiber in our products: fructooligosaccharide (a type of prebiotic inulin) and soluble corn fiber. Soluble fiber has been the subject of many scientific studies for its health benefits, and this article by Dr. Ryan Lowery explains why soluble corn fiber is considered a keto ingredient.

Medical and Legal Disclaimer

We are not medical professionals and encourage you to always consult a doctor about your dietary needs if you have a medical condition. While there is growing evidence that soluble fiber can be helpful to manage insulin responses (source 1, source 2, source 3), everyone is metabolically different: be sure to monitor readings and follow your doctor's recommendations if you have a serious condition. Our product is not intended to diagnose, treat, cure, or prevent any disease.

In the event that you try our product and find it doesn't fit in your diet, reach out to our support team and we’ll make it right through our 100% Happiness Policy.

All of our products are gluten free. That means all our products pass the celiac sprue test. We make our cookies with oat and rice fiber, which are gluten free.

Our dark chocolate is dairy free and made on a separate production line so they are considered vegan (excluding dark chocolate caramels which contain dairy). Our jam line and our syrup line are also vegan as they contain no animal products.

All of our products are soy free. 

Everything we make is also sugar alcohol free and high in prebiotic fiber while being low in net carbs which makes them suitable for many diets that look to lower sugar intake.

All our products are made in our factory and some of our products do contain these ingredients. While the machines are thoroughly cleaned between batches and batches are run on different days, if there is a severe allergy we cannot recommend purchasing from us as it is always possible the product will contain trace amounts since they can be packed in adjacent areas. So far we have not had any cross contamination incidents and we always follow above GMP and FDA standards, but as we said, severe allergies should never take a risk even if it’s incredibly low.

We are a gluten-free facility as we do not have wheat in our factory area as a cross contamination possibility.

It is extremely important for companies to be conscious about the origins of their ingredients. We’re happy to say that we only purchase slavery-free, fair trade cocoa beans from South America and we are listed on the Food Empowerment Project’s Chocolate List.

ChocZero sources ingredients globally. Monk fruit is grown in the hills of China; our dairy comes directly from the largest dairy co-op in America; and our prebiotic fibers come from the world's biggest fiber vendor. We're always willing to talk to you more about our ingredients and where they come from, as well as show you certification as needed. We're incredibly proud of our commitment to excellence in the food industry.

The majority of what we produce is made at our factory in California and we have opened up a secondary factory in China to expand globally in Europe and Asia as well as certain vendors in the USA as we expand going forward.

Orders filled from www.choczero.com will be made in the USA and shipped from our California factory and warehouse. You can buy proudly from us knowing we only source the highest quality ingredients from around the globe and meet all FDA approved standards in ingredient sourcing and selection, like our FDA approved monk fruit sweetener. Chocolate is an international labor of love, and we are deeply thankful to globalization for making sourcing transparently and ethically possible!

Some of your favorite goodies might go out of stock until we can make more. We do our best to restock twice a month, but the easiest way to know when we do is to sign up for an email notification on our product pages. That way you can be automatically notified when your favorites are back. You can also keep an eye on our social media pages to see when we plan to restock so you can be ready!

We’re also one of the first sugar free companies to go all in on seasonal treats 🎃🎄💖 This means we have goodies for your favorite holidays like Halloween candy and Advent calendars. We will keep you updated on our social media platforms as to when the seasonal products will be back in stock!

Finally, you can always find our keto bark, peanut butter cups, and sometimes even syrups nationwide in Whole Foods, Sprouts, Walmart and at your local natural store. Find us with our store locator.

As an innovative company, we routinely release limited edition items. The success of these items determines if they will be restocked: once they go out of stock, we ask our community how they were received. If positively, we work on adding them to our year round inventory.

Sometimes we release a product and then discontinue it because we want to rework the idea. For example, our lava cake squares have been retired, but that doesn't mean we're retiring our delicious chocolate ganache! In fact, we're working now on making it into a truffle so that the ganache can truly shine.

Other than that, we also have seasonal flavors you can only get during a certain time of the year. Our Lemon Cookie Keto Bark is coming back in the spring and Not Sugar Cookie Bark will be around for the holidays!

We’re always previewing new things on Instagram, Facebook, and our Newsletters so follow us for the insider info! We've got another candy bar coming this January! 🤩

Our website shows nutritional information for everything we sell and you can also find it on the back of our products.

Do get in touch with us if you have any questions about our ingredients and our nutritional info--we're proud of the quality of our ingredients and love to talk about it! ❤️

We like to be as transparent as possible when it comes to our ingredients and recipes. If there's a change, we'll address it on social media and on the product's store page. We don't like messing with what works, which means the recipe for almost all of our products that you know and love will not change unless we need to improve it. We encourage you to always give any feedback you might have about our products, however, so always feel free to reach out through email or on social media.

When it comes to our keto spreads and jams, sometimes they just need a good stir after being delivered. Especially in warmer weather. This is typical for any kind of spread or butter!

No, we do not use seed oil in any of our products. Please note that we use palm fruit oil, not palm seed oil, in products that contain palm oil.

We use bovine gelatin, so that it can be kosher and halal friendly.

Orders are processed and leave our facility within 3-5 business days of ordering.

We do not ship on weekends. For example, if you order on a Friday, it may not ship until Tuesday or Wednesday in a regular cycle. This is because we do not ship over weekends as we are closed and must process a large backlog of orders from the weekend on Mondays.

Once your order has shipped and is marked in transit by our delivery partner, it can take up to 5 business days to arrive. Sometimes it can take longer due to internal problems within the carrier, which we have no control over.

Should your carrier experience any issues, please reach out to us! Just get in touch with our support team if your order takes more than 10 business days to arrive💌💕

Yes, we offer free shipping on orders over $34.99 after discounts that are shipped to the continental U.S. and Hawaii. We understand shipping to Hawaii can be expensive, so we wanted to ensure our service members and all customers there didn't have to pay those fees. Please note that shipping times to Hawaii can take longer due to the rate we can afford.

To qualify for free shipping, your order total must be at least $35 after all discounts are applied. If you've used a discount code, please double-check that your order still exceeds $34.99. If your order meets this requirement and you were still charged for shipping, please email support@choczero.com so we can refund your shipping costs.

For orders below $34.99, we ship for a flat rate of $5.99.

Orders shipped to most U.S. territories such as Guam and Puerto Rico have a $14.99 shipping rate.

Most orders ship via UPS. When UPS cannot be used or another service is faster, we will use USPS or Amazon logistics. Please note orders shipped to states outside the US mainland will be shipped with USPS.

We ship from our California factory.

We ship to all of the United States. Yes, this means all states, all territories, as well as our armed troops and diplomatic corps overseas, all year round! If the USPS considers it part of their jurisdiction, we are able to ship there. The only exception is the Virgin Islands, as shipping costs increased too much in 2024. 🚚💕

Please note that if your order was shipped to outside of the 48 mainland states there is no way we can make sure the chocolate will not melt. That is due to the distance traveled.

Due to the perishable nature of our product, we do not currently ship outside of the United States with the exception of APOs and territories. We are working on getting onto countries and other distributors as you read this.

In the meantime, if you wish to purchase internationally, iHerb and Netrition are authorized resellers for our products, and they ship worldwide! 🌎

We ship from California in our Fullerton factory. We do not use third party shippers for www.choczero.com, so everything is packed our employees. Thank you so much for supporting our small business!

Yes, we ship sugar free chocolate all year round! We provide free ice packs for all orders in locations with temperatures averaging over 80 degrees. Orders over $75 containing chocolate get extra insulation and styrofoam during the summer months.

If you feel that your order is headed to an extremely hot zone or you know you won't be home to pick it up right away, we suggest adding on our Additional Cold Protection. This will help keep your chocolates cool on their journey to you!

Did your chocolate melt despite our best efforts to keep it cool? Good news: we have a 100% Happiness Policy, so if that happens, please contact us right away at support@choczero.com  🍫💕 Please be aware we cannot promise it will not melt in areas outside of the 48 mainland states, as summer shipping by sea usually has the potential to melt.

While we do our best to keep your chocolate safe from the heat with insulated bags and ice, sometimes the sun gets the best of us. We ask that you first place the melted chocolate in the fridge for a couple hours to let it firm up. Usually, that's enough to return it to its former glory, but in the event that it's too melted that even the fridge can't save it, we've got your back.

Reach out to us at support@choczero.com so that we can make it right for any melted chocolate you can't eat. Please take note that we can't guarantee unmelted chocolate outside of the 48 mainland states, as shipping overseas can cause chocolate to melt.

We stand behind our delicious products and our quality ingredients. That's why we're happy to offer our ChocZero 100% Happiness Policy. This means if you can't enjoy your order you purchased through us, we're happy to make it right so you can keep on enjoying us in the future!

We understand sometimes a new flavor won’t spark your fancy or that packages don’t always arrive in perfect shape. We want you to buy with confidence from our small business and indulge in our delicious treats. That's why we've got your back!

Our 100% Happiness Policy

We will always make any purchase right with store credit and/or a refund. To begin, email support@choczero.com with the following information so we can help as efficiently as possible:

• Your order has to be made within the last 60 days
• A valid order number from www.choczero.com
• A description of the issue (including photos if product is damaged or melted)

This way, we can offer you best-in-class treats and sweets as well as customer service with all the details we need.

Please note that if you are requesting full refunds for multiple orders made within the same 30 day period, we reserve the right to send you a return label to send excess product back to process a multiple order refund.

Happiness Terms of Service

ChocZero reserves the right to verify information, ask for proof of purchase, and deny requests at its discretion in cases of suspected fraud or abuse of the policy.

In the case of customer error with wrong items ordered and/or incorrect shipping addresses, please be advised we may be unable to help if you reach out: once our factory warehouse begins processing an order, we cannot make changes. While we will do our very best to figure out an amicable solution for both parties, to avoid any issues, please double check your mailing address as well as the contents of your order right after you place it then email within the first four hours of your purchase with any corrections.

Cosmetic Damage

Please note we do not refund for cosmetic damage to the products that do not affect whether the item can be consumed safely. These cases include but are not limited to issues such as: broken bark, broken cookies, and minor damage to the outer packaging that still has the safety seal intact.

We are a small business that tries to keep our profit margins slim. With that in mind, please check that the damage done won't get in the way of eating the product before asking for a credit to our store.

We believe real human interaction is key to forming a relationship with our customers. We want to hear your feedback (good or bad) and help with any issues that might arise. Drop us a line, even if it’s just to send a picture of your cat. 🐈

We are in Sprouts, Whole Foods and Walmart nationwide as well
as certain regional chains such as Wegmans in the North East, Raley's on the West Coast, and Harmons in Utah. You can find your nearest ChocZero carrier by using our store locator.

We would absolutely love to--we just need your help 🥰💞

If your local health food store does not stock us, please let the store manager know that you would like them to stock our products, and that they can find us in distribution with UNFI as well as KeHE as Keto Bark.

We have a product request form detailing what we offer, so feel free to pass it along to your store manager so they can see why you love ChocZero. 

We hope to be stocked on the shelves of your favorite store soon!

We’ve always dreamed of having a ChocZero storefront, but COVID-19 restrictions have been making it difficult to push that forward. For now, we ask that you do not show up to our factory or warehouse until we’re ready for you--sign up to our newsletter to find out when we open!

We are also in many retail stores across the United States where you can purchase your ChocZero chocolate in person! Check out our store locator to find your nearest.

While we are always happy to meet a fellow sugar free chocolate lover, we are a small company and cannot currently provide samples 😥 That said, sometimes we do have special offers which include free gifts with purchase. Keep an eye out during the holidays (and we mean all the holidays!) for unique and yummy freebies.

We’re also known to give away gift cards on our social media platforms like Instagram and Facebook, so you can get your hands on some free chocolate there.

If you’re brand new to us, we want you to know that you can shop with confidence. If you do purchase from us and don’t like our products, we do have a 100% happiness guarantee.

If you have a social media following or have a platform to review our chocolate, you can email us to request samples. Please reach out to us at hello@choczero.com so we can evaluate whether we'd be a good fit to partner up!

We’re always excited to see ChocZero products on store shelves! If you are interested in providing ChocZero as part of your retail store, or wish to use our products as ingredients in commercial enterprises, please fill out our wholesale form. If we are able to fulfill your request, we will contact you.

No, ChocZero is a family run company that does not have investors. That means we're able to listen to our customers and make treats based on taste buds, not board rooms.

Yes! We share our favorite recipes that use ChocZero chocolate and syrups on our recipes blog.

We have everything from this super simple five minute chocolate chip mug cake to show stopping keto bakes like this sugar free red velvet cake!

Melting our chocolate chips creates a delicious low carb chocolate dip for strawberries and other fruits, or an easy chocolate drizzle for cookies and cakes.

You can melt sugar free chocolate in a microwave or using a double boiler. We have a detailed blog post with our tips for melting sugar free chocolate.