Frequently Asked QuestionsWelcome to our frequently asked questions 👋 Here you’ll find all the most popular questions we get asked on a regular basis. If you can’t find the answer you’re looking for, please use the contact form or email firstname.lastname@example.org to reach out!
About Our Products
How is ChocZero sugar free?
As a chocolate company, sweet matters to us. We just choose to make our sweet happen with all natural monk fruit instead of added sugar 🍫
Monk fruit (also known as Luo Han Guo) is a plant-based sweetener that is a low glycemic plant which is FDA approved as a sugar alternative🌱🌈
Additionally, ChocZero will never use sugar alcohols as an ingredient. Unlike other sugar free brands, we do not have artificial sweeteners. Our innovative sugar substitute creates a no added sugar experience like no other through monk fruit. We do not use maltitol, erythritol, or xylitol.
Is ChocZero keto friendly?
Yes, ChocZero products are keto friendly! Every ingredient is chosen to fit the keto approved ingredients and be under 5g of net carbohydrates per serving with no added sugars.
ChocZero’s creative and product design team is led by Rhea Monique who lost over 150lbs on the keto diet over several years. From the beginning, our product development has been centered on making no added sugar products with tasty ingredients 😋 Where others turn to erythritol or maltitol in their sweeteners, we instead use monk fruit and prebiotic fiber in our products: fructooligosaccharide (a type of prebiotic inulin) and soluble corn fiber. Soluble fiber has been the subject of many scientific studies for its health benefits, and this article by Dr. Ryan Lowery explains why soluble corn fiber is considered a keto ingredient.
Medical and Legal Disclaimer
We are not medical professionals and encourage you to always consult a doctor about your dietary needs if you have a medical condition. While there is growing evidence that soluble fiber can be helpful to manage insulin responses (source 1, source 2, source 3), everyone is metabolically different: be sure to monitor readings and follow your doctor's recommendations if you have a serious condition. Our product is not intended to diagnose, treat, cure, or prevent any disease.
In the event that you try our product and find it doesn't fit in your diet, reach out to our support team and we’ll refund you through our return policy.
Are your products dairy free? Gluten free? Soy free?
All of our products are gluten free. That means all our products pass the celiac sprue test.
Our dark chocolate is dairy free and made on a separate production line so they are considered vegan. All of our products are soy free. Our jam line and our syrup line are also vegan as they contain no animal products.
Everything we make is also sugar alcohol free and high in prebiotic fiber while being low in net carbs which makes them suitable for many diets that look to lower sugar intake.
Are your cocoa beans slavery-free/fair trade?
It is extremely important for companies to be conscious about the origins of their ingredients. We’re happy to say that we only purchase slavery-free, fair trade cocoa beans from South America and we are listed on the Food Empowerment Project’s Chocolate List.
Where do you source your ingredients?
ChocZero sources ingredients globally. Monk fruit is grown in the hills of China; our dairy comes directly from the largest dairy co-op in America; and our prebiotic fibers come from the world's biggest fiber vendor. We're always willing to talk to you more about our ingredients and where they come from, as well as show you certification as needed. We're incredibly proud of our commitment to excellence in the food industry.
The majority of what we produce is made at our factory in California and we have opened up a secondary factory in China to expand globally in Europe and Asia as well as certain vendors in the USA as we expand going forward.
Orders filled from www.choczero.com will be made in the USA and shipped from our California factory and warehouse. You can buy proudly from us knowing we only source the highest quality ingredients from around the globe and meet all FDA approved standards in ingredient sourcing and selection, like our FDA approved monk fruit sweetener. Chocolate is an international labor of love, and we are deeply thankful to globalization for making sourcing transparently and ethically possible!
When will out of stock products return?
Some of your favorite goodies might go out of stock until we can make more. We do our best to restock twice a month, but the easiest way to know when we do is to sign up for an email notification on our product pages. That way you can be automatically notified when your favorites are back. You can also keep an eye on our social media pages to see when we plan to restock so you can be ready!
We’re also one of the first sugar free companies to go all in on seasonal treats 🎃🎄💖 This means we have goodies for your favorite holidays like Halloween candy and Advent calendars. We will keep you updated on our social media platforms as to when the seasonal products will be back in stock!
Finally, you can always find our keto bark, peanut butter cups, and sometimes even syrups nationwide in Whole Foods, Sprouts, Walmart and at your local natural store. Find us with our store locator.
Why have you discontinued a product I love?
As an innovative company, we routinely release limited edition items. The success of these items determines if they will be restocked: once they go out of stock, we ask our community how they were received. If positively, we work on adding them to our year round inventory.
Sometimes we release a product and then discontinue it because we want to rework the idea. For example, our lava cake squares have been retired, but that doesn't mean we're retiring our delicious chocolate ganache! In fact, we're working now on making it into a truffle so that the ganache can truly shine.
Other than that, we also have seasonal flavors you can only get during a certain time of the year. Our Lemon Cookie Keto Bark is coming back in the spring and Not Sugar Cookie Bark will be around for the holidays!
- What products will you release next?
Where can I find the nutritional information for your products?
Our website shows nutritional information for everything we sell and you can also find it on the back of our products.
Do get in touch with us if you have any questions about our ingredients and our nutritional info--we're proud of the quality of our ingredients and love to talk about it! ❤️
Did you change your recipe?
We like to be as transparent as possible when it comes to our ingredients and recipes. If there's a change, we'll address it on social media and on the product's store page. We don't like messing with what works, which means the recipe for almost all of our products that you know and love will not change unless we need to improve it. We encourage you to always give any feedback you might have about our products, however, so always feel free to reach out through email or on social media.
When it comes to our keto spreads and jams, sometimes they just need a good stir after being delivered. Especially in warmer weather. This is typical for any kind of spread or butter!
Why did you change Keto Bark to .4 ounces?
There's a couple reasons why we changed the size of our keto bark. The first is creating a better work environment at our factory. When we were a smaller company it made sense to hand pack the bark into bags. As we grew, we realized we wanted a machine to pack the chocolate so our workers could get other important things done at the factory. We searched everywhere for a packing machine which could do 1oz bars that were our size without breaking them--sadly none existed. As such, we made the call to switch to a smaller size.
The keto bark is also a thin and fragile chocolate, so when it was a 1 ounce bar, it would break much easier. With a smaller bark, you'll see much less breakage happening!
Another reason we wanted to change to a smaller size is to make healthy chocolate more accessible. You don't always want to eat an entire keto bark, and sometimes you want to have about one and a half. With smaller pieces, you can easily portion out how much chocolate fits into your healthy lifestyle.
And, don't worry--we are still putting 6 ounces of chocolate in each bag and the price will remain the same!
Shipping and Order Information
When will my order ship?
We are experiencing a far larger order volume than usual these days due to our new product releases. This, combined with the impact that COVID-19 has had on both delivery times generally and our ability to safely hire additional staff means that orders are shipping slower than we would like 💌
Orders are processed and leave our facility within 3-5 business days of ordering.
We do not ship on weekends. For example, if you order on a Friday, it may not ship until Tuesday or Wednesday in a regular cycle. This is because we do not ship over weekends as we are closed and must process a large backlog of orders from the weekend on Mondays.
When will my order arrive?
Once your order has shipped and is marked in transit by our delivery partner, it can take up to 5 business days to arrive. Sometimes it can take longer due to internal problems within the carrier, which we have no control over. This is especially true at the moment due to increased volume all carriers are experiencing due to COVID-19. The good news is we have both a lost package and a melted order return policy should your carrier experience any issues. Just get in touch with our support team if your order takes more than 10 business days to arrive 💌💕
Do you offer free shipping?
Yes, we offer free shipping on orders shipped to the continental U.S. that total over $34.99 after discounts. Our system requires that the order total is at least $35 after all discounts are applied in order to qualify for free shipping, so if you entered a discount code, please double check to make sure that your order is over $34.99 If that is the case, and you still did not get free shipping, please email email@example.com so we can help you out and refund your shipping cost.
For orders below $34.99, we ship for a flat rate of $5.99.
Orders shipped to most U.S. territories such as Guam and Puerto Rico have a $14.99 shipping rate.
Most orders ship via FedEx. When FedEx cannot be used or another service is faster, we will use USPS.
Where do you ship? Do you ship internationally?
We ship from our California factory.
We ship to all of the United States. Yes, this means all states, all territories, as well as our armed troops and diplomatic corps overseas, all year round! If the USPS considers it part of their jurisdiction, we are able to ship there 🚚💕
Please note that if your order was shipped to outside of the 48 mainland states there is no way we can make sure the chocolate will not melt. That is due to the distance traveled.
Due to the perishable nature of our product, we do not currently ship outside of the United States with the exception of APOs and territories. We are working on getting onto countries and other distributors as you read this.
Where does my order ship from?
We ship from California in our Fullerton factory. We do not use third party shippers for www.choczero.com, so everything is packed our employees. Thank you so much for supporting our small business!
Can you ship chocolate during warm weather months?
Yes, we ship sugar free chocolate all year round! During the warmer months (May - September), to help ensure that you receive ChocZero unmelted and unscathed, we insulate orders with a total over $55 and ship them with reusable cooling packs.
We also provide free ice packs for all orders in locations with temperatures averaging over 80 degrees.
However, during warmer months, add on our Additional Cold Protection for $6.99 to receive another ice pack and a thick styrofoam box to keep your chocolates cool on their journey to you!
Did your chocolate melt despite everything? Good news: we refund all melted chocolate, so if that happens, please contact us right away at firstname.lastname@example.org 🍫💕 Please be aware we cannot promise it will not melt in areas outside of the 48 mainland states, as summer shipping by sea usually has potential to melt.
What happens if my order melts?
While we do our best to keep your chocolate safe from the heat with insulated bags and ice, sometimes the sun gets the best of us. We ask that you first place the melted chocolate in the fridge for a couple hours to let it firm up. Usually, that's enough to return it to its former glory, but in the event that it's too melted that even the fridge can't save it, we've got your back.
Reach out to us at email@example.com so that we can give you a refund for any melted chocolate you can't eat. Please take note that we can't guarantee unmelted chocolate outside of the 48 mainland states, as shipping overseas can cause chocolate to melt.
What is your return policy?
We stand behind our products and our premium ingredients. That's why we're happy to offer our ChocZero 100% Happiness return policy. This means if you can't eat a product because of dietary reasons, melting, or you just plain didn't like it we're happy to refund you.
We understand that sometimes you want to try a new treat out and it won't work out with your taste buds. That's why we always refund you if you have a bad
experience with us--and the only question we'll ask is where we went wrong and how we can do better for the future. Because we love hearing the good, the bad, and the ugly: even when the ugly is us.
Our Return Policy
In order to process a refund we need:
Your delivery date to be within the last 60 days, a valid order number from www.choczero.com, and a description of the issue so we can learn from the experience
This way, we can offer you best-in-class treats and sweets as well as customer service.
Please note that if you are requesting full refunds for multiple orders made within the same 30 day period, we reserve the right to send you a return label to send excess product back to process a multiple order refund.
Please note we do not refund for cosmetic damage to the products that do not affect whether the item can be consumed safely. These cases include but are not limited to issues such as: broken bark and minor damage to the outer packaging that still has safety seal intact.
If I email about my order, will a real person respond?
We believe real human interaction is key to forming a relationship with our customers. We want to hear your feedback (good or bad) and help with any issues that might arise. Drop us a line, even if it’s just to send a picture of your cat. 🐈
ChocZero in Retail
Where can I find you in stores?
We are in Sprouts, Whole Foods and Walmart nationwide as well
as certain regional chains such as Wegmans in the North East, Raley's on the West Coast, and Harmons in Utah. You can find your nearest ChocZero carrier by using our store locator.
You’re not in any stores around me! Can we make it happen?
We would absolutely love to--we just need your help 🥰💞
If your local health food store does not stock us, please let the store manager know that you would like them to stock our products, and that they can find us in distribution with UNFI as well as KeHE as Keto Bark.
We have a product request form detailing what we offer, so feel free to pass it along to your store manager so they can see why you love ChocZero.
We hope to be stocked on the shelves of your favorite store soon!
Do you have a store of your own? Can I visit your address and buy products?
We’ve always dreamed of having a ChocZero storefront, but COVID-19 restrictions have been making it difficult to push that forward. For now, we ask that you do not show up to our factory or warehouse until we’re ready for you--sign up to our newsletter to find out when we open!
We are also in many retail stores across the United States where you can purchase your ChocZero chocolate in person! Check out our store locator to find your nearest.
Samples, Donations, and Wholesale
Do you send samples?
While we are always happy to meet a fellow sugar free chocolate lover, we are a small company and cannot currently provide samples 😥 That said, sometimes we do have special offers which include free gifts with purchase. Keep an eye out during the holidays (and we mean all the holidays!) for unique and yummy freebies.
We’re also known to give away gift cards on our social media platforms like Instagram and Facebook, so you can get your hands on some free chocolate there.
If you’re brand new to us, we want you to know that you can shop with confidence. If you do purchase from us and don’t like our products, we do have a 100% happiness guarantee.
- I’m a media outlet or influencer, and I would like to review your products and/or promote you on my platform.
How can I sell ChocZero in my store?
We’re always excited to see ChocZero products on store shelves! If you are interested in providing ChocZero as part of your retail store, or wish to use our products as ingredients in commercial enterprises, please fill out our wholesale form. If we are able to fulfill your request, we will contact you.
Does ChocZero have investors?
No, ChocZero is a family run company that does not have investors. That means we're able to listen to our customers and make treats based on taste buds, not board rooms.
- Do you have recipes I can try?
How do I melt sugar free chocolate?
Melting our chocolate chips creates a delicious low carb chocolate dip for strawberries and other fruits, or an easy chocolate drizzle for cookies and cakes.
You can melt sugar free chocolate in a microwave or using a double boiler. We have a detailed blog post with our tips for melting sugar free chocolate.
Reach out if you need any help. If it's about an order, please include your order number and any relevant information to help us assist you. If you cannot use our form, please email us through firstname.lastname@example.org or call us at 833-732-4626 (8-5AM PST, Monday through Friday). We respond to all inquiries within 48 hours. You are also welcome to write us by mail, but please note you will get a much quicker response by other methods:
1376 E Valencia Dr.
Fullerton, CA 92831