Below is our privacy policy. Please view our FAQ if you have any additional questions.

ChocZero, Inc. respects the privacy needs and concerns of our customers. That is why we handle all personal information you provide us—such as your name, address, email address, and phone number ("Personal Information")—with great caution. To earn your trust, we respect your privacy in the handling of all Personal Information provided to us, whether through our Call Center, or our Website (www.choczero.com) or one of our related Internet web sites ("Sites"). This Privacy Policy describes the Personal Information we gather about you, what we do with it, the safeguards we have in place in order to protect it, and how you can control our use of it. By using the Sites, the user agrees, without limitation or qualification, to be bound by this Privacy Policy. When you provide Personal Information through our Call Center or our Sites, you are consenting to the manner in which ChocZero, Inc. will collect, use, disclose and otherwise manage your Personal Information, as set out below.

Who May Use the Sites

The Sites are not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you do not send us any Personal Information.


The Sites are intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to ChocZero, Inc. All Personal Information sent to us will be housed on servers located in the state of California, in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Policy.

Collection and Use of Personal Information

We may collect Personal Information that you provide us when you:

  1. Purchase, order, return, exchange, or request certain information about our products and services;
  2. Contact a Call Center or customer service desk;
  3. Visit or register through our Sites or participate in another feature of our Sites;
  4. Enter into a contest or sweepstakes or respond to one of our surveys; or
  5. Provide us with comments or suggestions.

We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Sites.

Shopping at ChocZero

When you purchase products and services online through our Sites, and you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your zip code to help us improve our product and service offerings in your area. When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.

Call Centers

When you call one of our Call Centers about a product, delivery, or billing question or for customer service, you may be asked for Personal Information that identifies you, along with additional information we need to help us promptly answer your question(s), such as your name, address, and phone number where we might contact you. We may retain this information to assist you in the future.

Site Registration

Registration is an optional service provided by our Sites. When you register, you are asked to provide information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping experience quicker and easier, by pre-filling certain parts of your shopping information. When you register, you will be opted in to receive marketing e-mails about our products, services, sales, and special offers, from which you may unsubscribe at will.

Contests, Questions or Surveys

When you ask a question, participate in a survey, enter into a contest or sweepstakes, or register for a ChocZero, Inc. sponsored event through our Sites, we may collect your name, address, phone number, and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, you will be opted in to receive marketing communications about our products, services, sales, and special offers from ChocZero, Inc.

Other Uses of Personal Information

ChocZero, Inc. also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from cross-referencing with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Promotional Information and Marketing Materials

We would like to inform you of products and services, sales, and special offers that might benefit you. When you make a purchase, sign up for e-mail receipts, register online, participate in a survey, or give your e-mail address for any reason, you will have opted in to receive marketing e-mails about our products, services, sales, and special offers.
We may also send you mail, e-mail, or call you with information about our product and service offerings if you have provided us with your name and address, e-mail address, or phone number on our Sites. If you would like to stop receiving such promotional information from ChocZero, Inc., please see the "Privacy Preferences/Opt-Out" section of this Privacy Policy.

Disclosure of Personal Information

We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to ChocZero customers. We may share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information, or e-mail address for these purposes. We may also provide Personal Information to any of our affiliated businesses.

Access to Personal Information by Companies that Work with or on Behalf of ChocZero, Inc.

Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with Service Providers whom they engage to perform services related to our Sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis, and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis, only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.


If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business

In the event that ChocZero, Inc. or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in Legal Proceedings

If ChocZero, Inc. or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, ChocZero, Inc. or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, ChocZero, Inc. or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. ChocZero, Inc. or our Service Providers may also provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving ChocZero, Inc., the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Information Sharing Disclosure Requests

If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year, which will identify the third parties with whom ChocZero, Inc. or any of our affiliates has shared the Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us at:

ChocZero, Inc., Marketing Department
1376 E. Valencia Dr., Fullerton CA 92831
Attn: Privacy Manager

We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days.

Visiting our Sites

In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system, and average time spent on our Sites. We use this information to monitor and improve our Sites.

Cookies and Tracer Tags

Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.
We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies, such as cookies to personalize advertisements for goods and services. To learn more or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at: www.networkadvertising.org/choices.
Our Sites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and future visitors to our Sites.

Security of Personal Information

We maintain administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Sites. However, even with the best technology, no website is 100% secure. We will take reasonable measures that we believe are appropriate to protect your Personal Information from loss, misuse, alteration, or destruction, and, where possible, will ask that any third parties to whom we may transfer such information take comparable steps to protect that security.

Secure Shopping

When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft websites respectively.

Passwords

To provide you with an increased level of security, online access to your Personal Information is protected with a password that you select. We strongly recommend that you do not disclose your password to anyone. ChocZero, Inc. will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or e-mail messages).

Our Privacy Policy and Outside Links

This Privacy Policy only applies to the various Sites. Our Sites may include links to the websites of our business partners, vendors, and advertisers. These other sites are outside of our control. Please be aware that these websites may collect information about you, and operate according to their own privacy practices, which may differ from those contained in our Privacy Policy. Remember to consult other websites’ own privacy policies, as once you are outside of any of our Sites, any information you submit is no longer in our control.

Privacy Policy Modifications

From time to time we may modify or amend this Privacy Policy in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page, so please check back on occasion. We also may post a notice on our Sites or send an e-mail describing the changes.

Contacting Us

If you have any questions about our handling of Personal Information, please contact us by mail at:

ChocZero, Inc., Marketing Department
1376 E. Valencia Dr., Fullerton CA 92831
Attn: Privacy Manager

or e-mail us at support@choczero.com. Alternatively, you may call us at (714) 871-1668.

Last Updated: July 5, 2017.