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FAQs

We are experiencing a far larger order volume than usual these days due to our new product releases. This, combined with the impact that COVID-19 has had on both delivery times generally and our ability to safely hire additional staff means that orders are shipping slower than we would like ūüíĆ

Orders are processed and leave our facility within 3-5 business days of ordering.

We do not ship on weekends. For example, if you order on a Friday, it may not ship until Tuesday or Wednesday in a regular cycle. This is because we do not ship over weekends as we are closed and must process a large backlog of orders from the weekend on Mondays.

Once your order has shipped and is marked in transit by our delivery partner, it can take up to 5 business days to arrive. Sometimes it can take longer due to internal problems within the carrier, which we have no control over.¬†This is especially true at the moment due to increased volume all carriers are experiencing due to COVID-19.¬†The good news is we have both a lost package and a melted order return policy should your carrier experience any issues. Just get in touch with our support team if your order takes more than 10 business days to arrive ūüíĆūüíē

While we do our best to keep your chocolate safe from the heat with insulated bags and ice, sometimes the sun gets the best of us. We ask that you first place the melted chocolate in the fridge for a couple hours to let it firm up. Usually, that's enough to return it to its former glory, but in the event that it's too melted that even the fridge can't save it, we've got your back.

Reach out to us a tsupport@choczero.com so that we can give you a refund for any melted chocolate you can't eat. Please take note that we can't guarantee unmelted chocolate outside of the 48 mainland states, as shipping overseas can cause chocolate to melt.

Yes! We share our favorite recipes that use ChocZero chocolate and syrups on our recipes blog.

We have everything from this super simple five minute chocolate chip mug cake to show stopping keto bakes like this sugar free red velvet cake!

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